Dr. Deming's Influence on Me - Point #3
It's hard to work at PQ Systems and not be influenced by the teachings of Dr. Deming. His thoughts on quality in leadership and management are woven tightly into our company's culture and - I believe - directly impact most of our decisions regarding the system in which we operate. Over the next few weeks, I'll be introducing each of Deming's 14 Points for Management along with an example or two of how I've caught myself implementing them into my everyday life. I would encourage you to share your experiences by commenting as well!
"Cease dependence on inspection to achieve quality. Eliminate the need for inspection on a mass basis by building quality into the product in the first place." This is the first point to specifically mention "quality" and is meant to illustrate that catching problems before they go out the door is far more expensive than not having problems to begin with.
This one takes me back to my first day working at PQ Systems. I was introduced to a short, classic British film by the name of Right First Time. This video peered into the discovery of Deming's principles in action for a 1950's manufacturing firm whose suppliers cracked down on quality. One of the major themes they learned through serious evaluation of their processses was that prevention was far more cost effective than reaction. That aligns very closely with Deming's 3rd point. By determining the standards required by the customer, empowering everyone to understand their roles in producing quality products and understanding the capability of the machines, it is certainly possible to build a quality system which doesn't rely on post-production inspection. If you can track down the video, I recommend it for you and any future members of your team!
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